Frequently Asked Questions

Ordering & Shipping

How long does shipping take?
We typically process orders within 1-2 business days. Shipping times vary by location: 3-5 business days for standard shipping and 1-2 business days for expedited shipping.

Do you ship internationally?
Currently, we only ship within the United States. 

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your package's journey.

Products

Are your products natural and safe?
Yes! All our wellness products are carefully selected for quality and safety. We prioritize natural ingredients and transparent sourcing.

How do I choose the right product for my needs?
Each product page includes detailed descriptions and usage guidelines. If you need personalized recommendations, please contact our customer support team.

Candle discoloration
Due to the nature of the soy-coconut wax blend and natural oils we use, you may notice some discoloration when burning your candles.

Returns & Exchanges

What is your return policy?
For candles we will offer a refund. For all other productions, we accept returns within 30 days of purchase for unopened products in their original packaging. Please contact us to initiate a return.

How do I exchange a product?
Contact our customer service team with your order number and the item you'd like to exchange. We'll guide you through the process.

Account & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout.

Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment processing to protect your information.

Contact Us

How can I get in touch with customer support?
You can reach us through our contact page, email, or phone. We typically respond within 24 hours during business days.