Refund policy

At Dog Bear Wellness, every product is created or selected with care to help you bring calm, comfort, and nature-inspired beauty into your space. Because our products are fulfilled by trusted partners, return and refund procedures may vary by item type.

Hand-Poured Candles & Wax Melts

All Dog Bear Candles and Wax Melts are fulfilled by Amazon FBA.
If you wish to return or replace a candle or wax melt, please follow Amazon’s return process through your Amazon account or the Amazon return portal.
Amazon’s customer service will handle all return labels, refunds, and replacements.
If you need assistance or have any questions about your FBA order, feel free to contact us at support@dogbearwellness.com — we’re always happy to help coordinate with Amazon on your behalf.

Print-on-Demand & Custom Wellness Goods

Items such as apparel, mugs, journals, and other printed designs are made to order by our print partners.
Because each product is created individually once ordered, we are unable to accept returns or exchanges due to size, color, or preference.
However, if your item arrives damaged, defective, or misprinted, please contact us within 7 days of delivery with photos of the issue.
We’ll work with our print partner to replace or refund your item as quickly as possible.

Curated Wellness Items

Curated products are shipped directly from our trusted wellness suppliers.
Return eligibility for these items depends on the supplier’s individual policy.
If there’s an issue with a curated item, please contact us within 7 days of receiving your order.
We’ll coordinate with our supplier to determine the best solution — whether that’s a replacement, credit, or refund.

General Return Guidelines

To request a return or report an issue, please email support@dogbearwellness.com with your order number and a brief description of the problem.
Photos of the item and packaging may be required to process replacements or refunds.
Refunds (when approved) are issued back to the original payment method.
We cannot accept unauthorized returns or items sent back without prior approval.